Register your Stadler Form Warranty

Thank you for purchasing a Stadler Form product. Stadler Form guarantees that your product has been thoroughly inspected and tested before being dispatched and is free from mechanical or electrical defects and complies with the applicable safety standards. With every Stadler Form product purchased you will receive a two-year repair or replacement warranty. It is important to retain the retailer's receipt as proof of purchase.

Stadler Form warrants that this product has been thoroughly inspected and tested before being dispatched and is free from mechanical and electrical defects and complies with the applicable safety standards. However, should defects due to faulty material or workmanship develop, under normal domestic use, within 6 months from the date of purchase please return the product to tvhe store from where it was purchased for a full refund or replacement. Stadler Form appliances are intended for domestic use only and not for industrial or professional use The Warranty, if the product is used outside of domestic use or used in a commercial environment, is reduced to 3 months with no extended warranty available, all other terms and conditions applicable.

Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.

• Model no.
• Serial no.

All Stadler Form products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced. If the fault develops after 28 days and within 24 months of original purchase, you should contact Stadler Form quoting Model number and Serial number on the product or write to Stadler Form at the address shown. You will be asked to return the product to the address below along with a copy of proof of purchase. Subject to the exclusions set out below (1-12) the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt. Stadler Form will attempt to conduct repairs within reasonable time, this in line with industry standards but cannot be held responsible or liable for any circumstances not under the brand’s control.

If for any reason this item is replaced during the 2-year warranty period, the warranty on the new item will be calculated from original purchase date. Therefore, it is vital to retain your original till receipt or invoice to indicate the date of initial purchase.

To qualify for the 2-year warranty the appliance must have been used according to the manufacturer's instructions. For example, appliances must have been descaled and filters must have been kept clean as instructed.

Stadler Form shall not be liable to replace or repair the goods under the terms of the warranty where:

1. The fault has been caused or is attributable to accidental use, misuse, negligent use or used contrary to the manufacturers recommendations or where the fault has been caused by power surges or damage caused in transit.

2. Any alteration made to the appliance purchased will void the warranty.
3. The appliance has been used on a voltage supply other than that stamped on the products.
4. Repairs have been attempted by persons other than our service staff (or authorised dealer).
5. Where the appliance has been used for hire purposes or non-domestic use.
6. Stadler Form are not liable to carry out any type of servicing work, under the warranty.
7. This warranty does not apply to glass components, filters, consumables, and other parts subject to fair wear and tear.
8. Your product is designed for normal domestic household use. Failure to read and comply with the instructions for use, cleaning and maintenance will render your warranty void, so please read these instructions carefully to ensure your safety, and to get the most effective use from the product (e.g. not removing limescale; water deposits; insect infestation, and/or burnt products).
9. If a refund or exchange is required the product must be complete with all accessories, parts and packaging. Missing parts will render the warranty void. Any refund or exchange remains at the brands discretion beyond the implied warranty granted by the CPA.
10. Upon receipt of your appliance, check it for any transport damage to ensure it is safe for use. Return it to the store as soon as possible for exchange if damaged. The warranty is void if products are damaged after use, so please do not use a damaged product.
11. Any abuse, negligent, improper or accidental use or care will render the warranty void and Creative Housewares (Pty) Ltd/Stadler Form will not be liable for any loss or damage.
12. Please ensure you retain your original receipt as this must be presented when making a claim under the terms of the warranty. It is impossible to determine the warranty period without proof of purchase, so please keep this in a safe place. (NB. Your original receipt can be scanned onto the Creative Housewares (Pty) Ltd website [www.creativehousewares.co.za] for safe storage.

If you have any queries, please feel free to contact us.